Omnistar live Customer Support Manager
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Omnistar Live is a dynamic live chat and customer support management solution. You may chat with your site visitors, log support issues in a dynamic help desk and create a knowledgebase of information. |
Anteil OpenCRM
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Anteil is a PHP/MySQL-driven Web-based Customer Relationship Management (CRM) application designed to help you better identify, attract, retain, service and support customers. Employing full Web architecture, this open-source solution is a fast and easy way for your company to implement a basic CRM application. At the same time, it gives programmers a head start in developing a more customized solution. Main features include: Consolidated account information, Contact manager, Sales opportunity manager, Campaign manager, Event manager, Consolidated marketing materials, Corporate communications, Calendars, Sales forecasting system, and High-level security. |
Ask JohnDoe
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Ask JohnDoe is a scalable and highly customizable answer finding engine. |
BE Technic Customer Tracking System
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BE Technic Customer Tracking System (CTS) is a PHP script that allows you to record customer information, browse, modify, and delete the records. CTS is useful for small and middle scaled firms. CTS users can be assigned at different access rights by program administrator, to access different options like add, modify or delete a customer record. Needs at least PHP 4 and mySQL 3.23 |
Bluefaze Helpdesk
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There are three types of users. Clients can create and modify their own trouble tickets. Agents can respond to and resolve tickets. Admin users have other privileges. Agents/Admins can write internal notes that are not seen by client. Many more features. Always evolving, so check back here for newer versions. |
BrightSupport
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BrightSupport currently allows you to add/edit/delete departments and staff from the admin control panel. The staff are then allowed to open, close, and respond to open tickets to the departments they have permission to. Also included is a Brain Center which is much like an FAQ area that the admin can build from the admin panel. Clients can open tickets and rate the staff on how much they helped. Also supports bbcode and emoticon. Many more features to come. Requires PHP and at least one MySQL database. |
Cerberus Helpdesk
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Cerberus Helpdesk provides enterprise-level e-mail management with a web-based interfnterface that is both visually and functionally optimized for extensive daily use. By indexing e-mail correspondence in a database, an accumulation of past support experience is at your staff's fingertips in whatever format you need. MySQL database, opensource GUI. |
Chattist Live Chat Support Script
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Chattist allows you to offer live chat support on your website. Script is installed directly on your server and software included to administer operator chat. Includes features such as Pro-Active Chat, Live visitor tracking, customizable buttons, skins, sound alerts and so much more. |
Crafty Syntax Live Help (CSLH)
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A multi-user, multi-operator, multi-department live Help support chat system that allows the operators of the websites to monitor their visitors as they are browsing the site and proactively open a chat session with the visitor. Is in PHP and uses either Mysql or Text based database . Other features include AUTO INVITE!, referer tracking, page tracking, chat notification, user is typing message, multiple chat sessions, sound alert, leave a message if offline, push urls, quick responses, and multiple operators. runs on your server and is open source GPL. |
CRMChat
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CRMchat is a PHP, and MySQL driven Webbased CRM chatsytem for customer support. CRMChat displays the user on the website, if the operator is online. Than he can chat live with the Operator. For the operator is a comfortable admin in the Backend. It shows the Operator if new customers are online and he can chat with multiple customers. Also includes a message center if the operator is not available online, a printing feature for operator and customer, sound, realtime chatstream 100% webbased, and a fast autmatic installer. |
Dapper Desk
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Dapper Desk is a customizable PHP/MySQL based customer support system compatible with Linux, Windows and Solaris. Customers can initiate tickets via email or by logging into the web interface. Ticket ID numbers remain in subject of email tickets. Status codes are color coded and customizable. Supports unlimited techs/admins and customers. Dapper Desk will page you when new tickets are entered into the system. Older tickets are archived and viewable by customers and admins/techs. Also features: Custom autoresponse messages, FAQ manager, and customizable themes. |
DeskPRO
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DeskPRO is an advanced web/email support system. Features email processing, attachments, custom fields, multi lingual, calendar, tasks, instant replies, custom reporting, visible source, pms, over 60 settings, tech permissions, payment functions, advanced FAQ, saved search queries, escalations and much much more. |
Double Choco Latte
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Double Choco Latte will provide a work order implementation of a problem reporting/correction system. Its features and concepts include: Accounts - Client based tracking, Personnel - People involved in the projects, including hierarchal support, Departments - To "categorize" personnel, Severities - List a bug's severity level, Priorities - Ranks bugs by priority, Time Cards - Time taken on a Work Order to accomplish an action and Multiple Time Time Cards can be input for a single Work Order, Status - Tracks bugs by status, Sequences - Related Work Orders carry the same Job Number and incremental sequence numbers and can also be used for projects, Products - Obvious, but also can be assigned a person to "report to" which is useful for product managers to track what they're responsible for, and E-Mail notification when a work order is created or closed out. |
e11 Customer Relationship Management Solutions!
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e11 is a powerful, affordable & customizable CRM solution that includes Knowledge management solution, helpdesk, trouble ticket, routing, lead tracking, campaign, email response and queue management. Features: Unlimited no. of reps and customer queries, Internal Mail/Ticket management, Built-in Sales and Service modules, Address book, Mass mailing, Autoresponder, Exhaustive Reporting, Escalation, Task Reassignment, Routing Engine for allocating right requests/mails/tickets to right CSR/rep/employee, for online demo - http://www.e11online.com/crm/demo.html |
eCRM
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eCRM is not an ordinary Mailinglist Manager or an ordinary mailto cgi. With eCRM you can manage your customers online and transfer them in to your |
Anteil OpenCRM
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Anteil is a PHP/MySQL-driven Web-based Customer Relationship Management (CRM) application designed to help you better identify, attract, retain, service and support customers. Employing full Web architecture, this open-source solution is a fast and easy way for your company to implement a basic CRM application. At the same time, it gives programmers a head start in developing a more customized solution. Main features include: Consolidated account information, Contact manager, Sales opportunity manager, Campaign manager, Event manager, Consolidated marketing materials, Corporate communications, Calendars, Sales forecasting system, and High-level security. |
Ask JohnDoe
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Ask JohnDoe is a scalable and highly customizable answer finding engine. |
BE Technic Customer Tracking System
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BE Technic Customer Tracking System (CTS) is a PHP script that allows you to record customer information, browse, modify, and delete the records. CTS is useful for small and middle scaled firms. CTS users can be assigned at different access rights by program administrator, to access different options like add, modify or delete a customer record. Needs at least PHP 4 and mySQL 3.23 |
Bluefaze Helpdesk
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There are three types of users. Clients can create and modify their own trouble tickets. Agents can respond to and resolve tickets. Admin users have other privileges. Agents/Admins can write internal notes that are not seen by client. Many more features. Always evolving, so check back here for newer versions. |
BrightSupport
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BrightSupport currently allows you to add/edit/delete departments and staff from the admin control panel. The staff are then allowed to open, close, and respond to open tickets to the departments they have permission to. Also included is a Brain Center which is much like an FAQ area that the admin can build from the admin panel. Clients can open tickets and rate the staff on how much they helped. Also supports bbcode and emoticon. Many more features to come. Requires PHP and at least one MySQL database. |
Cerberus Helpdesk
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Cerberus Helpdesk provides enterprise-level e-mail management with a web-based interfnterface that is both visually and functionally optimized for extensive daily use. By indexing e-mail correspondence in a database, an accumulation of past support experience is at your staff's fingertips in whatever format you need. MySQL database, opensource GUI. |
Chattist Live Chat Support Script
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Chattist allows you to offer live chat support on your website. Script is installed directly on your server and software included to administer operator chat. Includes features such as Pro-Active Chat, Live visitor tracking, customizable buttons, skins, sound alerts and so much more. |
Crafty Syntax Live Help (CSLH)
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A multi-user, multi-operator, multi-department live Help support chat system that allows the operators of the websites to monitor their visitors as they are browsing the site and proactively open a chat session with the visitor. Is in PHP and uses either Mysql or Text based database . Other features include AUTO INVITE!, referer tracking, page tracking, chat notification, user is typing message, multiple chat sessions, sound alert, leave a message if offline, push urls, quick responses, and multiple operators. runs on your server and is open source GPL. |
CRMChat
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CRMchat is a PHP, and MySQL driven Webbased CRM chatsytem for customer support. CRMChat displays the user on the website, if the operator is online. Than he can chat live with the Operator. For the operator is a comfortable admin in the Backend. It shows the Operator if new customers are online and he can chat with multiple customers. Also includes a message center if the operator is not available online, a printing feature for operator and customer, sound, realtime chatstream 100% webbased, and a fast autmatic installer. |
Dapper Desk
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Dapper Desk is a customizable PHP/MySQL based customer support system compatible with Linux, Windows and Solaris. Customers can initiate tickets via email or by logging into the web interface. Ticket ID numbers remain in subject of email tickets. Status codes are color coded and customizable. Supports unlimited techs/admins and customers. Dapper Desk will page you when new tickets are entered into the system. Older tickets are archived and viewable by customers and admins/techs. Also features: Custom autoresponse messages, FAQ manager, and customizable themes. |
DeskPRO
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DeskPRO is an advanced web/email support system. Features email processing, attachments, custom fields, multi lingual, calendar, tasks, instant replies, custom reporting, visible source, pms, over 60 settings, tech permissions, payment functions, advanced FAQ, saved search queries, escalations and much much more. |
Double Choco Latte
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Double Choco Latte will provide a work order implementation of a problem reporting/correction system. Its features and concepts include: Accounts - Client based tracking, Personnel - People involved in the projects, including hierarchal support, Departments - To "categorize" personnel, Severities - List a bug's severity level, Priorities - Ranks bugs by priority, Time Cards - Time taken on a Work Order to accomplish an action and Multiple Time Time Cards can be input for a single Work Order, Status - Tracks bugs by status, Sequences - Related Work Orders carry the same Job Number and incremental sequence numbers and can also be used for projects, Products - Obvious, but also can be assigned a person to "report to" which is useful for product managers to track what they're responsible for, and E-Mail notification when a work order is created or closed out. |
e11 Customer Relationship Management Solutions!
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e11 is a powerful, affordable & customizable CRM solution that includes Knowledge management solution, helpdesk, trouble ticket, routing, lead tracking, campaign, email response and queue management. Features: Unlimited no. of reps and customer queries, Internal Mail/Ticket management, Built-in Sales and Service modules, Address book, Mass mailing, Autoresponder, Exhaustive Reporting, Escalation, Task Reassignment, Routing Engine for allocating right requests/mails/tickets to right CSR/rep/employee, for online demo - http://www.e11online.com/crm/demo.html |
eCRM
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eCRM is not an ordinary Mailinglist Manager or an ordinary mailto cgi. With eCRM you can manage your customers online and transfer them in to your |
eSupport
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eSupport is a robust and flexible support solution. Features a stable email> helpdesk routine, complete department handling, unlimited staff members with ability to set specific permissions, complete ticket management, FAQ managemnagement, SMS forwarding, Personalization (Seperate Calendar and Addressbook for staff), A comprehensive web based interface for customers, Your customers can create tickets via either web based interface or through email, private messaging between staff members, ticket grouping based on priorities and status, predefined replies ability, template based, ticket locking to prevent duplicate replies, backup system, IP+Email banning, ticket notes, ticket flagging, ability to specify custom fields, printable version, multi language support, popup predefined replies and a professional interface, ability to reply directly via email client, ability to track emails, email actions, flood protection. |
ExoPHPDesk
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ExoPHPDesk is a HelpDesk for Internet companies that require communicating with their customers. Includes Admin Area, Staff Area, Member Area. With a fast,easy template and Live chat system, it is the superior one. |
Ezy help desk software
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In today's market, a majority of helpdesks are built for Internet service providers, but ezyhelpdesk can be utilized by a wide range of industries. Ezyhelpdesk is capable of handling unlimited departments and staff assisting users. Clients can either submit support requests via E-mail which will be logged into ezyhelpdesk or they can use a web based submission form. |
Free Help Desk QuickIntranet
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Use this Free help desk script to quickly log help desk calls, and other help desk functions. Ideal for an Information Technology Department. |
guanxiCRM
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guanxiCRM is a comprehensive Open Source Customer Relationship Management specifically designed for enterprises doing business in Greater China environment. It is currently the only CRM package capable to dealing with the Chinese notion of "Guanxi" (~Relation) and "Mianzi" (~the Face). guanxiCRM is a server application for small and mid-sized businesses to manage their sales force and customer service representatives. It requires Windows 2000 and LINUX sever with APACHE and PHP installed. guanxiCRM features a smart browser-based interface. Commercial support is also available. |
Help Center Live
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Help Center Live is an extremely powerful Live Support application built in PHP with MySQL backend. Features include: Live Support, FAQ, Trouble Tickets, WinApp addon so that the application can be minimised to your windows system tray. Other features include: Unlimited Operators/Departments/Users, Unlimited Chat Sessions, Transfer Chat, Push web pages and MUCH more.. |
Helpdesk Suite
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Outsourced web based customer service solution for your website to manage support requests and to publish self service knowledge bases on the web, reducing the need for costly and time consuming telephone support. You will also be able to track leads, administer newsletters, satisfaction survey; manage emails and run a support portal on your website. |
HelpMe Desk
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This is a PHP/MySQL-based HelpDesk software ideal for Webhost that includes Staff, Users, and Administrator logins and detailed levels and priority options. HelpMe Desk also includes the Live Support functionality, a humanclick alternative. |
HelpMeICT
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Reporting, multi-site support, email notification, web-administrated, issue history, time management and escalation. Just a summary of the features available; more are added every release. Please register at Freshmeat to be notified of new releases. |
Hot Open Tickets
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HOT is a user-friendly helpdesk/trouble-ticket system written using PHP and MySQL. It is very powerful, easy to administer, quick to configure and is designed using CSS and compliant code to allow for easy theme changes. |
InfinityForge
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InfinityForge is a suite of tools including a powerful ticketing system capable of handling service requests via email and web based interfaces, a client information database containing contact information, office information and documents, and a feature packed project management system allowing companies and clients to collaborate on important projects. |
InnovateHelpDesk
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InnovateHelpDesk is a full featured support desk feature. Many unique key features are making InnovateHelpDesk different from other support desk softwares. InnovateHelpDesk can assign tickets to operators with advanced load balancing, can track the status of tickets and send information emails to people according to your rules, personalized emails both in html and plain, ticket creating from emails, supports attachments, highly customizable, easy installation, free upgrade and support, advanced custom unlimited fields and customizable autoresponders, and much more. InnovateHelpDesk is a full featured support desk software with the lowest price and %100 re-brandable structure. For more details and online demo, please visit our website. |
InverseFlow Help Desk System
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InverseFlow Help Desk is a powerful help desk tool written in PHP and MySQL. Supporting unlimited departments, unlimited techs and admininstrator monitoring the InverseFlow Help Desk has more management and ticket responce options than any other help desk system. InverseFlow Help Desk is fast, simple and effective. It is very easy to use for your customers. Some unique and awesome features include: support for custom service surveys, POP3 Ticket Grabbing, Reply Time Statistics, Mass Ticket Reply, File Attachements from ticket form and directly from E-mails, and more. |
IRM
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IRM is a powerful web-based asset tracking system built for IT departments and HelpDesks. It keeps detailed information about each computer, as well as a complete history and TODO repair list tracking. Key features include: Detailed tracking of computers, by RAM Types, operating systems, hard drive space, the amount of RAM, etc., The ability to search through computers, software, and jobs with powerful tools, Software tracking, with location, platform, serial numbers, comments, and version fields, Powerful tracking system, with priorities, TODO jobs, followups to jobs, and a repair history tracking, Software association with computers, license tracking, cking, Tested in situtaions with thousands of rows of data, which IRM handled exceedingly well, Upcoming IRMPorts, detailed reports on various catagories, as well as software license # tracking, enhanced security, tracking-searches, and more. |
Live2Help Customer Support Solution
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Live2Help is a real-time chat program written in PHP and JAVA Script that allows you to interact with your site visitors, offering support and/or sales in real time through chat. When a visitor from your site needs help, he/she simply clicks on the operator online icon and a chat box will pop-up instantly or a leave a message box will pop-up if operator is offline... |
LiveResponse
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LiveResponse is a live support package with an innovative and robust interface. Comes with realtime monitoring, watch as visitors open and browse your site and pull them proactively in an instant. Also features a personal calendar, profile and address book for staff members, a powerful & fast template engine, detailed department & staff management, highly customizable settings, staff statistics, day wise breakdown of detailed logs, online/offline status images, predefined replies & commands, sound alerts, printable views, ability to push URLs & images, ability to leave a message and more. |
LiveSys
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LiveSys is an affordable and powerful live customer support solution that lets you be only a click away from your customers. With LiveSys you can make the most out of your web site by seeing client traffic and chat requests in real time. Because LiveSys is 100% completely browser based, you can outsource your support team to work from home, office, or anywhere in the world. We offer both a download and hosted version of LiveSys. All LiveSys versions come with a lifetime of unlimited version upgrades and patches so you always stay up to date. An open demo version is setup for you to see how LiveSys actually works on our website. For a limited time we are offering FREE professional installation and a FREE Windows software add-on. |
mhd
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Based on PHPHelpdesk, mhd is a PHP/MySQL-driven helpdesk system for small companies and organisations. It features: Categories, departments, users, tickets, customizable emails notifications, client management, basic TID management, stock inventory and monitoring, lend/lease functionality, and Post support tickets or book equipment without being logged in. |
MiniHelp!
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MiniHelp! is a PHP script that allows you to interact with your visitors, offering support and/or sales in real time through chat. When the visitor requests help, the operator is informed through a visual and sonorous signal. MiniHelp! is completely Web-based, and does not require any additional software or plugin. |
Omnistar Live
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Omnistar Live is a comprehensive Customer Relationship Management solution that prov provides help desk trouble ticket tracking and more. Help desk tickets can be submitted via email or directly through a customizable support request form. Responses to help desk tickets can even be directly added to a searchable knowledgbase. In addition to providing help desk management Omnistar Live also includes a Live Online Chat component that will allow your sales a support representatives to chat directly with all your web site visitors in real time. |
Omnistar Live Customer Support Manager
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Omnistar Live is a comprhensive Customer Relationship Management solution that gives you the ability to communicate with anyone coming to your web site in real time. In addition to supporting your clients and site visitors in real time, Omnistar Live also provides help desk trouble ticket tracking and a customizable and searchable knowledge base. |
Online Work Order Suite: Lite Edition for PHP
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A simple simple web-based help desk solution. OWOS Lite for PHP helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need. |
Orbitsupport
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Increase sales and improve your customer relationships by rapidly responding to customer inquiries. OrbitSupport is a full featured live support system written in PHP and MySql with source code included. Features multiple departments and operators, transcripts, offline messages, canned responses and commands, and customizable templates. Also includes traffic reports and the ability to ban the ip's of abusive users. Lifetime upgrades are included and we are very responsive to feature requests. |
Orbitsupport
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Increase sales and improve your customer relationships by rapidly responding to customer inquiries. OrbitSupport is a full featured live support system written in PHP and MySql with source code included. Features multiple departments and operators, transcripts, offline messages, canned responses and commands, and customizable templates. Also includes traffic reports and the ability to ban the ip's of abusive users. Lifetime upgrades are included and we are very responsive to feature requests. |
osTicket STS
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osTicket can manage emails from an perl gateway via aliases, pop3 with crontab login, or manual pop3 login when admin is accessed. Users will received an autoresponce when they send emails or see ticket created info if using web-based form mail. They can also view ticket status online using their email/ticket# to login. Alot of built in security features and more. |
PHP Helpdesk
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This is an HTML, PHP3, and MySQL based Intranet application used to input trouble ticket information and output reports based on built-in queries. Current features include: Add users, Add departments (ex. IT Dept, Helpdesk, Applications, HR), Add categories for each department, Add trouble ticket/job information, Modify users, Modify/Update jobs/trouble tickets, Delete users, Delete categories, Delete departments, and Close jobs/trouble tickets. |
PhP Live Help Software! : Customer Sales and Live Support
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Professional Live Support hosting for your site, from as little as $19.95 per month. No risk - Free 7 day trail! |
PHP Live Helper
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Provide realtime customer support to clients and potential clients fast and easyily. PHP Live helper is an affordable alternative to other popular applications, without the monthly cost and extra software. You can access the administration area from any browser anywhere, all on your own server. Hosted and Downloadable solutions available. |
PHP Support Ticket System
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A customer support ticket system, uses mysql. Email notification, user registration, forgot password system, plus administration console. Uses templates for easy customisation. Available as a free download for members of delta.co.uk. Membership costs $50. |
PHP Support Tickets
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Triangle Solutions Ltd has developed an application which allows you to offer |
PHP Ticket
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PHP Ticket is an advanced ticketing system, written in PHP with a MySQL backend. It includes user management through sessions, a search function and several other functions to simply ticket management. It can be hosted on any platform running PHP and MySQL. |
phpLiveChat
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PHP Ticket is an advanced ticketing system, written in PHP with a MySQL backend. It includes user management through sessions, a search function and several other functions to simply ticket management. It can be hosted on any platform running PHP and MySQL. |
phplog
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Desgined for use in a call center, phplog enables you to take a customer's details and then provide them with a case or reference number. The existing case can then be edited and updated with new notes or conversations every time there is a related call made. Highly customisable both in terms of what data phplog asks for and also in general appearance. |
phpManager
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Designed specifically for webhosts, phpManager will help make your company more efficient, leaving you more time to provide a better service to your clients. The aim of phpManager is to provide a cost-effective client management system that offers the basic features essential to running a hosting company. The software is targeted at new companies that have yet to establish a foothold in the market and lack the necessary funds to invest in a complete management solution that can cost several hundred dollars. phpManager includes features such as Auto-Account ount creation, theme support, multiple language support, billing, ticket support as well as offering a client control panel for your clients to modify their accounts. |
PhpMyDesk
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PhpMyDesk contains all the basic features as required by users... as it is written in PHP it is very easy to install....Please visit the project page for more details |
phpMySupport
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phpMySupport is a free Live Support client written entirely in PHP with a MySql backend. The entire source code is avaliable and the current version includes; live support requests, unlimited operators and departments, traffic monitor, search engine keyword puller, PUSH urls, capture visitor info, typing message, chat logs, canned messages, easy to use admin interface and much more.. |
phpOnline
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A nice looking online support script using php + mysql + flash to operate. Wait for a representative to answer the customer, but after some while if you are offline, cusomer can send you an email. It's free to use and a working version can be see at http://www.dayanahost.com |
phpSupport
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phpSupport was designed for a simple but easy install. This system will allow users to submit trouble tickets via a web form, and a email gateway. phpSupport gives you the option to email the creator of a trouble ticket when updating or closing out a trouble ticket. |
phpTickets
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phpTickets is a PHP script that allows you to manage support tickets easily. Priority system makes sure everyone is served in time. Used in real world environment to manage a hundred email per day but could possibly handle more volume. Requires MySQL and POP server. |
phpTroubleTickets
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phpTroubleTickets is revolutionizing the customer support business. Version 3.5 now includes a web based installer, and a language pack! It is the most powerful and easy to use system currently available on the PHP platform. Features include instant registeration, can allow users to set their own passwords or create them automatically, EWC (Exact Website Customization) allows the system to look just like your site. Simple to use admin area and you can add more admins for faster support. |
PowerHelpDesk (PHD)
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PowerHelpDesk is a simple to use helpdesk software with: Windows login mask, 3 different access-levels: admin (full rights), leading postion (advanced rights), employee (basic rights). || Features: case registration by intranet or internet, intuitive operating & handling, pursuit of the course of a case/ticket, quicker reaction time on newly opened cases, clear separation between assigned and unassigned cases/tickets, case survey for the user, notes / commentaries to a case, user area in which the staff member can change his own files, admins can create and change new users, overdue reports. || Available in German, English, Spanish and French. |
SitePanel 2
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SitePanel 2 is a fully-featured enterprise-level support and information centre for web hosts and their clients. The system allows submissions of support tickets by clients via email piping or the visually appealing (and skinable) web-based interface. Written in the powerful, yet efficient PHP scripting language, SitePanel is scalable and effective allowing you to provide structured managable support to your clients. SitePanel is written with 100% original source code and outputs extremely efficient and fast-loading pages to visitors. |
stardevelop Live Help
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A customer support solution that provides a real time chat service for online customers, offering a wide range of functionality that includes; multiple chat requests and administrators, support multiple users at the one time, instant messenger like design, online/offline/pending user display, transferring guests, online sounds when guests login, user-editable language packs, statistics, daily reports/calendar, online/offline/be right back status', guest user rating of live support session and FREE lifetime upgrades and FREE Windows Client. View Screenshots |
Support Center
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Support Center is a PHP/MySQL based customer support system that allows multiple technicians to support multiple users, improving your productivity and efficiency. Your users will be informed about the progress of their requests for each step completed. They can enter to verify the state of their application, their history and the account info. Features: staff logging, knowledge base, user registration, multiple languages support, email notifications to users and technicians, admin can create and manage unlimited technicians, access to tickets, manage user database, view anew and edit tickets, view customer's support history, and more. |
Support Services Manager
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SSM is a full-featured aped application which includes many powerful tools to allow you to easily add a complete Knowledge Base along with a robust support request or "trouble ticket" management system to your existing support services. Through SSM, users will be able to easily manage these effective systems and reduce the time and effort required in providing technical support. In addition, certain versions of SSM allow you to integrate your Knowledge Base, Support Desk, and Web Community into one single sign-on environment, creating an easy, beneficial system to your users. New additions include numerous patches to increase the stability of your installation. |
SupportWare
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SupportWare has been created to handle support issues from your users. This software will email the Admin when a new issue is posted and email the poster when someone answers this issue. The drop down boxes in the application are configurable in the admin section of the software. Users can upload supporting files to your server directory. |
Systems Panel
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The Systems Panel features 6 functions for organizing any size IT department. These features include knowledge base, ticket system, contact directory, and system inventory. In addition it can be implemented along side your company Intranet site, so users can enter trouble tickets right from their web browser. |
TechTables
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TechTables is an asset and trouble ticket management system. Written in PHP and uses the Postgresql database. Current features: View/Edit Assets; View/Edit Tickets; View/Edit Contacts; Ticket Followups. |
The PHP Support Desk
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The PHP Support Desk is a PHP/MySQL-based fully customizable support desk system with a multitude of features that will streamline your entire customer relation network. Among the other varied facilities you can now provide your users with an option of an online call center. Grouped under the category of a support system, The PHP Support Desk functions to notify the technicians upon the arisal of a problem. |
Ticket Operator
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Ticket Operator software (Trouble Ticketing System) is a complete help desk solution for small to medium sized businesses. It provides a simple, and easy to use web interface for managing and tracking technical support problems. |
TIS LIGHT
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TIS-Light is a web-based and email-based trouble ticket system written in php, the email gateway is a perl script and it use a MySQL database. The script is currently translated in english, german, italian and french and to add a new language, you just need to translate one file. You can also modify the design via a CSS file. |
TrackSolve Inquiry Resolution Software
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Veritim Live Supporter Pro
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Veritim Live Supporter Pro lets you provide live support on your website to your visitors and clients. With it’s advanced technology, it can work on any hosting with PHP and MySQL. No Java or Perl modules included! Low system resource usage provides you to chat multiple clients instantly. Easy installation, advanced user interface, live chat system, infinite departments & operators, chat logs, department statuses, changeable department and operator images are some features of the huge feature list. |
Virtual Helpdesk
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This is program allows you to setup a nice looking helpdesk/knowledge base that allows users to search for questions or popular help questions. Users can search through keywords entered under each question to maximise its search capabilities. |
WonderAide
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WonderAide is a pop-up live help program that will work on any web site on any server. An online/offline image button resides on your site. When online, a visitor can initiate a live help chat session with you. When offline, the customer is presented with a form to contact you. WonderAide will page you when a visitor logs in. Includes autoresponse push feature which allows you to PUSH URLs, images and autoresponse to your visitor. Multiple themes/color schemes. |
Y U D O The Ultimate FREE Web Desk
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The Ultimate FREE professional support / web desk / trouble ticket system. |
ZSupport
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ZSupport includes everything you need to offer support to your clients. Livechat, Ticketing, Email Piping, and Feedback |
@1 Helpdesk XP PHP V2
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An intelligent web-based helpdesk system. It adopts a more effective ticket sorting/ranking method on top of a new "closed ticket" feature. |
Support Services Manager
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SSM is a full-featured aped application which includes many powerful tools to allow you to easily add a complete Knowledge Base along with a robust support request or "trouble ticket" management system to your existing support services. Through SSM, users will be able to easily manage these effective systems and reduce the time and effort required in providing technical support. In addition, certain versions of SSM allow you to integrate your Knowledge Base, Support Desk, and Web Community into one single sign-on environment, creating an easy, beneficial system to your users. New additions include numerous patches to increase the stability of your installation. |
SupportWare
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SupportWare has been created to handle support issues from your users. This software will email the Admin when a new issue is posted and email the poster when someone answers this issue. The drop down boxes in the application are configurable in the admin section of the software. Users can upload supporting files to your server directory. |
Systems Panel
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The Systems Panel features 6 functions for organizing any size IT department. These features include knowledge base, ticket system, contact directory, and system inventory. In addition it can be implemented along side your company Intranet site, so users can enter trouble tickets right from their web browser. |
TechTables
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TechTables is an asset and trouble ticket management system. Written in PHP and uses the Postgresql database. Current features: View/Edit Assets; View/Edit Tickets; View/Edit Contacts; Ticket Followups. |
The PHP Support Desk
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The PHP Support Desk is a PHP/MySQL-based fully customizable support desk system with a multitude of features that will streamline your entire customer relation network. Among the other varied facilities you can now provide your users with an option of an online call center. Grouped under the category of a support system, The PHP Support Desk functions to notify the technicians upon the arisal of a problem. |
Ticket Operator
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Ticket Operator software (Trouble Ticketing System) is a complete help desk solution for small to medium sized businesses. It provides a simple, and easy to use web interface for managing and tracking technical support problems. |
TIS LIGHT
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TIS-Light is a web-based and email-based trouble ticket system written in php, the email gateway is a perl script and it use a MySQL database. The script is currently translated in english, german, italian and french and to add a new language, you just need to translate one file. You can also modify the design via a CSS file. |
TrackSolve Inquiry Resolution Software
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Veritim Live Supporter Pro
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Veritim Live Supporter Pro lets you provide live support on your website to your visitors and clients. With it’s advanced technology, it can work on any hosting with PHP and MySQL. No Java or Perl modules included! Low system resource usage provides you to chat multiple clients instantly. Easy installation, advanced user interface, live chat system, infinite departments & operators, chat logs, department statuses, changeable department and operator images are some features of the huge feature list. |
Virtual Helpdesk
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This is program allows you to setup a nice looking helpdesk/knowledge base that allows users to search for questions or popular help questions. Users can search through keywords entered under each question to maximise its search capabilities. |
WonderAide
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WonderAide is a pop-up live help program that will work on any web site on any server. An online/offline image button resides on your site. When online, a visitor can initiate a live help chat session with you. When offline, the customer is presented with a form to contact you. WonderAide will page you when a visitor logs in. Includes autoresponse push feature which allows you to PUSH URLs, images and autoresponse to your visitor. Multiple themes/color schemes. |
Y U D O The Ultimate FREE Web Desk
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The Ultimate FREE professional support / web desk / trouble ticket system. |
