ActivDesk
|
|
ActivDesk is a feature rich web based help/support desk system. Manage support requests & questions from customers with ease in a professional manner. ActivDesk comes with fully customizable customer control panels and more. |
Active Stats
|
|
The Active Stats is a HumanClick style application that allows the Webmasters to interact with their visitors in real-time. With the Windows based application on your PC, you can view users navigating your site in real-time. By placing a graphic of your own design or by using the stock graphic that comes with Active Stats, your users can click this graphic and you will be paged to chat with them. If you are away, the user will then be prompted with a contact form. Their question can then be emailed to you. You can also initiate a chat with a user (MSIE feature only). From there you can use canned messages, send pictures, send HTML, and push pages to your user. You can also use the Active Stats just to monitor the site if you do not wish to chat with your users. You can also see if users on your site are repeat visitors or new, and what sites your users are coming from. |
ams - aLL mY sUPPORT
|
|
The script will help you to handle requests from users of your homepage. There are lots of features such as: |
Ascad Support System
|
|
Start with one of the most powerful ticket systems currently available on the web, add a LiveChat system that is anything but weak, and then top it off with complete template based customizability: We present you with the recipe for AdSupport v1.0.1. Support System will help you provide your customers with the support that they deserve while simplifying the process for you. |
CGIResource.de Supportsystem
|
|
The CGIResource.de Supportsystem is a Ticket-ID based support system. Users can add their questions, have full control of their tickets and can access their status anytime. The admin receives the mail and answer the question via Web. The script requires MySQL and some other Modules. You can change the design easily and change the names of the CGI-Files. |
cns Live Help
|
|
Provide 1 to 1 Live Chat with your customers and website visitors while your online. Features Include: 1 to 1 Live Chat, Admin screen to view all help requests, Easily turn Live Help On or Off, Supports multiple help requests, Converts to an enquiry form when your offline, Customizable colors, Easy to install and operate. |
csLiveSupport :: Web based, LIVE, customer support system!
|
|
csLiveSupport is a live customer support application that lets you interact with your customers in real time. Your web site visitors can contact you immediately, live, using only their web browser. If they have a question while they are looking over your site, all they have to do is click the image that says you are online. They are immediately connected to the csLiveSupport control panel where they can chat with a representative of your organization in real time. |
Customer Tracking System
|
|
Let Customers Submit their request and you get E-Mail notifications in order to respond to your customers. A simple and Colorful way |
Envex Support System Module
|
|
The Support System module provides an easy and efficient way for your business to provide quality customer support to your members, customers, and the general public. Many features are included with this module including, multiple support techs, departments, categories, pre-written responses, full notification system, plus more. There are also powerful administrative features, allowing you and fellow administrators to oversee all support requests flowing through the system, and all support techs. |
Fresh Question Manager
|
|
With the Fresh Question Manager you are able to answer questions posted by your users and put them online with a simple click. Private handling of questions supported. Includes database administration through Admin Control Panel, and easy layout customization. Ideal also as ab online counselling software. |
Helpdesk
|
|
Helpdesk is a web based helpdesk system, designed for an IT department, |
HelpDesk Online
|
|
Fully automated web based help desk. Features ticket submission via forms and email, unique ticket number assigned to every request, unlimited forwarding for escalation and additional info requests, chat style comments to facilitate internal correspondence, automated FAQ maintenance, templates based customization, easy setup and more. Standard and SQL editions available. |
Helpdesk::Mail System
|
|
The Helpdesk::Mail System is a Perl application intended to assist Helpdesks and Support Centers in organizing their email communication with their customers. Especially if there is one email address and several people who reply on those emails and answer questions, Helpdesk::Mail can come in handy. one can assign a "user-id" for a mail to track down how often one user asks for help, plus an additional "Knowledge Base" feature: if your customers ask the same questions over and over again, you can save the answer in the Knowledge Base and prefill a reply with this answer, just by typing in some keywords and click on a link. |
Inquiry Handler
|
|
Inquiry Handler allows you to keep track of your customers' questions and potential sales. Your customers can check on their inquiry status, and update their inquiry. Features Open/Closed and high priority inquiry settings. |
Live Advisor
|
|
Real-Time Online Chat Support Software. Live Advisor gives your website customers/visitors instant access to real-time technical support or a Live Advisor for pre-purchasing questions. Runs in the background, and has auto chat window pop-ups with audio alerts, so your administrator is sure to get notified of every new chat session. |
Nuvana WebForm Mailer
|
|
With Kontak you can give your web site visitors way to submit questions from their web browsers. When a website visitor submits a question, the form output is mailed to both the visitor and an address you specify. A unique tracking number is generated, and is displayed to the visitor for future reference. All messages and logs include the tracking number. The scripts can be easily configured to match any web site's look and feel. All configuration settings are held in a single file which can be edited using any text editor. Also includes a Web-based Control Panel style configurator. |
OTRS - Open Ticket Request System
|
|
OTRS (Open Ticket Request System) is an open source Ticket Request System and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. |
Ox-LiveSupport
|
|
Add life to your website, instantly chat with visitors on your website. Ox-LiveSupport can accommodate uate unlimited customers at no extra cost nor monthly fee, install and run from your website. Features: Admin Control Panel; Users Interface; On-Screen Alert that notifies you of Awaiting, On-hold and Active users; Optional Hold or Awaiting Time - shows users how many users are ahead of them and estimated awaiting time; Push Page Technology; Tech can view/delete report and full users and technician text chat records; Uses HTTP Protocol - supports firewalls; Browser-based Chat - No client software to install and Works with browsers 4.0 and higher. |
Ox-Support
|
|
Ox-Support is an online support ticketing system written in Perl. Main features include: a full browser based administrative control, built-in FAQ system, searchable ticket database, email notifications, and easy ticket and user management. |
PerlDesk
|
|
Perldesk is a fully featured help desk system that is an ideal solution for companies with more than one technician who support several users. Main features include: Email submissions, staff logging, knowledge base, user registration, and many more. |
rEmindZ
|
|
rEmindZ automatically sends an e-mail to your client, 7 days before payment of an invoice is due. The e-mail tells the client the date of the invoice and when the payment is due. |
Simple Support
|
|
Simple-Support was developed to help speed up and simplify the tech-support process. Simple-Support works by logging all tech-support queries in a database.(The query will then be sent to a tech-support representative on duty. The support query will then remain "open" until a tech replies to the customer, the ticket is then "closed". Simple-Supports powerful admin section will allow techs to see which tickets are still open and how long they have been open. This will make sure that requests are handled in order and that none are missed or misplaced. Some of its key features include: 100% Web based - No software to install on customers or techs computers. Either can access Simple-Support from anywhere; Template based - Customize the look and feel to match any site by simply editing html, not perl. (both in customer and tech areas); Email capable - Customers can open a new ticket by sending an email to support@example.com (or any email you choose); Supports unlimited customers (unlimited tech version available); Full reporting - check your teams response time. (overall, per tech or any combination you can dream up); and many more custom and tech/admin features. Simple-Support is available in a single tech version as well as an unlimited tech version. |
SuperDesk
|
|
SuperDesk is a help desk script, written in Perl, designed to allow a web site's staff to manage requests from its users in a well organised manner. It is completely customizable, easy to use, and is fully controlled by an integrated Control Panel. SuperDesk has full support for both text and HTML emails, and also email attachments. All aspects of SuperLinks can be controlled from its Control Panel including, but not limited to, category management, ticket management, backup & restore functions and general options that control what features are available to the visitor. |
SupportMan
|
|
SupportMan is a simple support request tracking script. It allows for users to submit problems with their hosting accounts and allows administrators to easily see and resolve the problems. |
Talk Now
|
|
Add live customer service to your site and host real-time customer support systems. Features outstanding graphical user interface and advanced functions such as sending images, links, paging administrators, logging, auto-answer, multiple admin/operator accounts and much more. |
Web Dev Live Support
|
|
Web Dev Live Support is a real-time messaging software that allows your sales people to chat directly with customers while they are on your web site and allow you to add the human touch to your help system. |
Website Supporter
|
|
Website Supporter is a Web based customer support script that centralizes all support requests and allows you to provide fast and efficient support from any computer. Supports multiple technicians, self correcting installation, template driven pages and much more. |
WebTTS
|
|
WebTTS is a trouble ticketing system written in PERL5. Trouble Ticketing Systems are used by businesses and individuals to track problems in some type of product or service. WebTTS is written to be a trouble ticketing system for ISP's. This package allows ISP's to track various service-related problems. |
WebUMake Instant Helper
|
|
WIH makes it easy for visitors to your site to chat with you, instantly, live! Understand how your visitors move around your site as you watch them interactively. You will know who is revisiting, who you have chatted with previously and be ready to offer them appropriate help and advice. |
@1 Helpdesk XP Perl V1.2
|
|
A web-based helpdesk system. It supports file attachments, hidden remarks, priority marking etc. Unlike other similar products, this script does not use the conventional "assign/completed" method to close past tickets. Instead, it uses an intelligent method to sort/rank inquiry tickets. You can even tell whether your replies have been read by the visitors. It is now FREE! |
@Customer Quest
|
|
An easy to use customer relation program which keeps your incoming support calls organized |
