ACRM
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ACRM is an integrated customer relation management system, developed keeping in mind corporate need for operational control of customer relations. Great care has been taken to create a scalable and robust system which would maintain simplicity and yet be cost effective. Intended for medium and small scale companies. |
Active Web Helpdesk
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Active Web Helpdesk is a web-based helpdesk manager. It provides a personalized customer support system, a searchable and categorized FAQ database, assign a technician per categorcategory and more. The source code with Access or MS SQL database is available. |
CRM Online
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CRM Online is a Web Based Customer Relations Manager for small to medium sized enterprises. Fully supported with a Working Demonstration. Hosted solutions also available. |
eu Help Desk
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eu Help Desk is designed to help you cope with overwhelming customer support issues. It allows you to save time while allowing your customers/visitors to find answers that they need. You have the ability to prioritize support issues in any order, assign them to representatives create relations between individual issues. |
Go Smart Help Desk
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Lets users submit Help Desk tickets and allows the Help Desk to work the tickets. Features: 4 different request forms that your employees can fill out; Close, update, print and email requests; Search and sort requests a variety of ways; Export reports to Excel; Reports that your Help Desk specialist can view for all open and closed requests; Add request to the Knowledge Base or add new Knowledge Base entry's.; Update the main page notices to keep communications alive; Management tools such as Asset inventory, Software Inventory and IP inventory. |
Help Centric
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An ASP-based comprehensive and portable, Web-based Help Desk System. Automatic responses, notifications, and auto-customer matching put Help Centric in a league of its own. Common help desk requests are handled quickly using the preset automatic responses. Help Centric comes with a Help Ticket History and Tracking module, which customers find useful and administrators find time-saving. There are two web applications provided for administrators and tech support staff. Includes a FREE contact manager. Interfaces with our Project Management and Time Sheets products. |
Help Desk 4.0 by Expinio.net
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Add a completely web-based Help Desk solution to your business. Allows you to manage customer request and deal with issues in timely manner, using a number of build-in tools. Includes a fully featured knowledgebank, secured administration and multi agent support. |
Hosting Manager
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A customer management package for webhosts. This script is still in early stages of development. It provides a management interface for webhosts. In development is the admin backend which will allow hosts to modify the choice of servers that clients could be on and various email types. (Currently this must be done by hand in the Access database). You can add customer name, domain, username, password, servername and more. |
iAXX Live Support
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iAXX Live Support is a unique system which allows customers to open chat windows with live representatives from your company. There are many features which include: Lists all users visiting your site and those waiting in a chat room for an operator to respond; Press a simple button and the visitor will get a popup box asking if they need help browsing the site; Easy setup and integration. This application is ideal for buisness and personal sites offering services online. |
Liberum Help Desk
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Liberum Help Desk is a free, web-based application for managing support requests with in a small business or organization. It is written in VB Script/HTML and runs on Windows NT with IIS. Features: Completely web-based, Uses Windows NT authentication, so you don't need to manage another database of users, Allows for better communication between users and support reps where users can view progress on problems and submit additional information, Built-in reporting to keep track of support reps, which departments are making requests, and what types of problems are being reported, Easily customizable to fit your needs, and more. |
Online Work Order Suite: Lite Edition for ASP
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A simple web-based help desk solution. OWOS Lite helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need. |
Real Assistant
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Close more sales and support customers more efficiently with Real Assistant live service software. Key features: passive and proactive chat, unlimited operators, custom status sets, unlimited zones per op, stored responses, operator session logs, web based message management, and more... |
Soft Contacts
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Soft Contacts is a web-based software for Sales Force Automation and Contact Management. The sales team security model is flexible enough to handle any type of sales team hierarchy. Allows for monthly planned, forecast, and actual sales figures. This web-based contact manager and sales team manager is integrated with our project manager, calendar/scheduling manager, time sheets software and help desk software upon installation. Fully configurable and customizable ASP source code. |
Stellarite CRM
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A powerful and scalable web based CRM system integrating all areas of a business including Sales & Marketing, Services, Support, Quality Assurance and Reporting. Features include email notification, file upload, password encryption and much more. |
SupportVision
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SupportVision online customer service/support system is designed to make detailed, informative problem reporting easier for your customers, which leads to faster, more efficient problem resolutions, and will help you streamline your support procedures. |
SupportVision
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SupportVision online customer service/support system is designed to make detailed, informative problem reporting easier for your customers, which leads to faster, more efficient problem resolutions, and will help you streamline your support procedures. Highly Customizable with powerfull features. Uses ASP3.0/VBScript with an MS Access Database. Online Demo available. |
Tech Support Partner
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Tech Support Partner offers a web based call center & technical support ticket management system & help desk allowing companies to offer better technical support to their customers. Now available, a customized version for ISPs. Versions available with a Microsoft Access, SQL, Ora, Oracle, MySQL back end. |
Teraway LiveHelp
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TERAWAY LiveHelp is a live customer support software for your site that enables visitors to communicate with your sales representatives in real time through web based chat. By delivering live support your site visitors don´t have to leave your web site, or wait for an email reply to get answers to their questions, they just click a live help button and are connected with one of your customer service representatives. Your company representative then assists the visitor by providing information, links, graphics, or even guiding the customer through your web site. |
TiNSupport; web-based helpdesk chat software
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TiNSupport provides you with the ability to have one-to-one conversations with many clients. The client interfaces with a single support person whilst that support person can be having several different conversations. |
Virtual Support Office
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Virtual Support Office is a fully automated web based help desk software solution. It will keep your incoming support calls organized and allow your customers to track the progress/solution to their support request by sending e-mail notifications. Also will help you keep track of staff time and task management. Live support rooms for staff to customer direct support. Powerfull Knowledgebase for re-ocurring support requests. No need for locally installed software for your staff or customers. |
VSO-XP
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Virtual Support Office XP Web Based Help Desk Software Solution allows you to forge strong relationships and increase customer satisfaction, while dramatically streamlining support operations. |
Web Trak v2.3
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Web Trak is a web based help desk tracking program. It is fully customizable and runs with a Microsoft Access or Microsoft SQL Server database and Internet Information Server. Web Trak v3.0 will be released in early 2004. Purchasing now will give you a free upgrade. |
Workoder System
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Creates workorders for a IT center. Was designed spacifically for ISDN and T1 installations. |
Y U D O The Ultimate FREE Web Desk
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The Ultimate FREE professional support / web desk / trouble ticket system. |
